FAQ

1. Where do you ship?

We currently ship to the United States.

2. How long does shipping take?

Processing time: 1–3 business days

Delivery time: 5–12 business days (depending on location)

3. How can I track my order?

Once your order ships, you’ll receive a tracking email. You can also contact us at contact@primevergroup.com.

4. Can I change or cancel my order?

If you contact us within 12 hours of placing your order, we may be able to modify or cancel it. After that, the order may already be processed.

5. What is your refund policy?

We offer a 30-day refund policy. Please check our Refund Policy page for details.

6. What if my item arrives damaged or defective?

Contact us within 48 hours of delivery with a photo/video and we’ll help you quickly.

7. I entered the wrong address — what do I do?

Email us as soon as possible at contact@primevergroup.com. If the order hasn’t shipped yet, we can update it.