Privacy policy
PRIVACY POLICY
Last updated: August 21, 2026
This Privacy Policy explains how PRIMEVER LLC, doing business as Soleïa Charms (“Soleïa Charms,” “we,” “us,” or “our”), collects, uses, and discloses your personal information when you visit our website, place an order, use our services, or otherwise communicate with us.
Our store is hosted by Shopify, which enables us to provide our online store and related services.
PERSONAL INFORMATION WE COLLECT
Depending on how you interact with our store, we may collect:
• Contact information, including your name, email address, telephone number, billing address, and shipping address
• Order information, including the products you purchase, return, or request information about
• Payment and transaction information, including payment confirmation and billing details
• Account information, including login credentials, preferences, and settings
• Communications sent to customer support
• Device and usage information, including your IP address, browser type, device identifiers, cookie data, and activity on our website
Payment card information is processed securely by our payment providers. We do not directly store complete payment card details.
HOW WE COLLECT INFORMATION
We may collect information:
• Directly from you when you place an order, create an account, contact us, or otherwise provide information
• Automatically through cookies and similar technologies when you use our website
• From service providers such as Shopify, payment processors, fulfillment partners, shipping providers, fraud-prevention services, and analytics providers
HOW WE USE YOUR INFORMATION
We may use your personal information to:
• Process payments and fulfill, ship, and manage orders
• Provide order confirmations, delivery updates, and customer support
• Manage returns, refunds, disputes, and fraud prevention
• Maintain and improve our website, products, and services
• Personalize your shopping experience
• Send marketing communications when you have consented or where otherwise permitted by law
• Protect our store, customers, and services
• Comply with legal, tax, accounting, and regulatory obligations
HOW WE DISCLOSE INFORMATION
We may disclose personal information to service providers where reasonably necessary to operate our business, including:
• Shopify, which hosts and powers our online store
• Payment processors, including Stripe and PayPal
• Fulfillment, supplier, shipping, and logistics partners
• Analytics, customer support, security, and fraud-prevention providers
• Professional advisers and governmental or legal authorities when required by law
Our suppliers and fulfillment partners may receive the information necessary to prepare and deliver your order, including your name, shipping address, telephone number, and order details.
We may also disclose information in connection with a merger, sale, restructuring, financing, or transfer of all or part of our business.
SHOPIFY
Our store is powered by Shopify. Shopify processes certain personal information to provide and improve its services, facilitate transactions, prevent fraud, and support the operation of our store.
For more information about Shopify’s processing practices and your available privacy controls, visit:
https://privacy.shopify.com/en
COOKIES AND SIMILAR TECHNOLOGIES
We and our service providers may use cookies and similar technologies to operate the website, remember preferences, understand website usage, maintain security, and, where permitted, provide relevant marketing.
Your browser may allow you to block or delete cookies. Disabling certain cookies may prevent parts of the website from functioning correctly.
MARKETING COMMUNICATIONS
If you subscribe to marketing emails, you may unsubscribe at any time using the unsubscribe link included in the communication or by contacting us.
Unsubscribing from marketing will not prevent you from receiving essential transactional messages, such as order confirmations and shipping updates.
DATA RETENTION
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Policy, maintain business and transaction records, comply with legal obligations, resolve disputes, and enforce our agreements.
SECURITY
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
INTERNATIONAL DATA PROCESSING
Our service providers and fulfillment partners may process personal information in countries other than the country where you live. These countries may have different data-protection laws. Where required, appropriate safeguards will be used for international transfers.
YOUR PRIVACY RIGHTS
Depending on where you live and subject to applicable law, you may have the right to:
• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain personal information
• Receive a portable copy of certain information
• Withdraw consent where processing is based on consent
• Opt out of marketing communications
• Appeal or object to certain processing activities where applicable
To submit a privacy request, contact us at contact@primevergroup.com. We may need to verify your identity before completing the request.
You will not be discriminated against for exercising a privacy right available under applicable law.
CHILDREN’S PRIVACY
Our services are not directed to children, and we do not knowingly collect personal information from children in violation of applicable law. If you believe that a child has provided us with personal information, contact us so we can review and delete it where appropriate.
THIRD-PARTY LINKS
Our website may contain links to websites operated by third parties. We are not responsible for the privacy, security, or content of third-party websites. Please review their privacy policies before providing personal information.
CHANGES TO THIS POLICY
We may update this Privacy Policy periodically to reflect changes to our practices, services, or legal obligations. The revised version will be posted on this page with an updated “Last updated” date.
CONTACT US
For questions about this Privacy Policy or to exercise a privacy right, contact:
PRIMEVER LLC
Doing business as Soleïa Charms
Email: contact@primevergroup.com